Cancellation Policy

Last updated: March 10, 2026

1. Luxury Apartment Cancellations

The following cancellation terms apply to all luxury apartment bookings:

Cancellation Timeframe	Charge
More than 7 days before check-in	Full refund (minus processing fees)
3–7 days before check-in	50% of total booking amount
Less than 3 days before check-in	No refund
No-show	Full charge applies

2. Student Accommodation Cancellations

Student accommodation cancellations are handled as follows:

Before move-in date: Cancellations made more than 14 days before the move-in date will receive a full refund minus processing fees.
7–14 days before move-in: A 50% cancellation fee will apply.
Less than 7 days before move-in: No refund will be issued.
After move-in: No refunds are available for cancellations after move-in. Early departure does not entitle the tenant to a refund for the remaining period.

3. How to Cancel

To cancel a booking, please contact us as soon as possible via:

Email: sales@remoginv.com
Phone: +260 966 607 344

Please include your booking reference number, full name, and the reason for cancellation. Cancellations will be processed within 3–5 business days.

4. Force Majeure

In the event of circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.), Zowe Apartments may offer alternative dates or a full credit for future bookings instead of a refund.

5. Modifications

If you wish to modify your booking (change dates, room type, etc.) rather than cancel, please contact us at least 48 hours before your check-in date. Modifications are subject to availability and may result in price adjustments.