Privacy Policy

Last updated: March 10, 2026

1. Introduction

Zowe Apartments ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

Personal Details: Full name, email address, phone number, and postal address.
Booking Information: Check-in and check-out dates, room preferences, number of guests, and payment references.
Payment Information: Payment transactions are processed through Lenco, a third-party payment provider. We do not store your card or mobile money details directly.
Usage Data: Browser type, IP address, pages visited, and time spent on our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your reservations and bookings.
To communicate with you regarding your booking, including confirmations and updates.
To improve our website, services, and customer experience.
To comply with legal obligations and resolve disputes.
To send promotional communications, only with your consent.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Payment Processors: Lenco, for processing payments securely.
Service Providers: Third parties who assist us in operating our website and services.
Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Withdraw consent for promotional communications at any time.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: sales@remoginv.com
Phone: +260 966 607 344